I also had a fraud alert on phone and an email that my preferred baggage request was declined. I thought it was done at the same time? Over all happy but it would be good to be more clear. No gimmicks or repeatations of asking personal infos unlike some flight agents.
Many Thanks, God Bless. I am a reqular traveller to UK visiting my grandchildren. Will recommend CheapOair to friends. Hello, I shall be recommending this site to friends. Please help with undernoted query. Surely I do not require another visa to visit the north island for a very short visit? Could you please let me know if I do require another Visa? Would appreciate your help with this, Many thanks, Anne Roberts. Extra charge for seat assignment?! These airlines have no shame--taking stimulus money, screwing their employees, and then making money hand over fist from a captive clientele!
It's disgusting and immoral. And then we have to watch a promotional video when we get on the plane about how dedicated the airline is to its clientele and employees. They think we are non-human cargo, barely treating us like animals.
The pettiness and greed make you feel ashamed to be a human being. Pretty good, found best rates when compared to other search cites, some coupon codes helped. A bit much trying to push extra purchases of seats and extras but the basic function is quite easy and works well. Have been using cheapoair for nearly 20 years, since I first encountered it in I've had good experiences in the past but I recently booked a trip and have been having so much trouble with it!
I keep getting emails about changes but then am unable to complete the required steps in the email or on the website. I'm also having trouble getting in contact with anyone form CheapOair on the phone. When I tried the online chat system it told me to call instead. This has been a very disappointing experience. The booking process was very easy to navigate, and allowed enough time to contemplate the best selection for a persons goals and the means available to try to meet that goal.
The range in flight times and costs were fair and broad based. Thank you for allowing my grandchildren to visit me with their mom while my son is serving our country abroad in the armed forces. God Bless and be well! I was trying to book two 2 flights but only booked one 1. The guy helped me when I called the phone number. He was excellent and patient. Thanks Cheapoair. Your time out didn't allow me much time to get all the information I needed.
My CapitalOne card did not have any address on it so I had to search for one. Why would you need that anyway? Also, I don't think it is appropriate to charge extra for a window or an aisle seat! I am a 78 year old woman on a fixed income going to see my critical ill brother in hospice. I have enough worry without out all your requirements. Great fare! She just fractured her ankle so every comfort will help. Thanks to CheapoAir we got a very competitive price - not much more than Premium Economy!
The agents I spoke with today were extremely knowledge and helped me immediately. They did not tell me to "call back tomorrow when its less busy" or hang up on me. If my only experience was with these wonderful agents it would have been a 5 star rating but the disaster of yesterday with agents who did not know the proper way to help me prevented me from giving the additional star.
My experience today was the complete opposite than that of yesterday. I received an email my flight was changed after booking a couple of weeks ago. The flight it was changed to does not fit my schedule and needs to be changed.
I tried correcting this immediately. I have already been on hold 45 minutes this evening and continue to wait I love CHeapoair. Been using this travel company for over 4 years primarily! Absolutely quick excellent customer service agents. They CARE!
The customer service agents always go above and beyond to help and always there to make sure I save even more money than expected. Price is way too high, but the site was simple to use and easy to find the information I needed to book a flight. I like being able to pick the seats but like I said before was a bit much for this.
But then again it was slightly cheaper than other airline sites so I chose this. I'm just hoping the flight will go by smoothly without problems. Let's see what happens. I'm excited for my trip. Overall, my experience went well. The one thing I had a slight issue with was with pricing.
I contacted CS right away to see if they would match considering my booking had just been made. I also offered to provide documentation of the other deal. I've use the services of CheapOair before and was very pleased with the service. I am so far very satisfied. Perhaps upgraded for additional comfort. Thank you Lillian I. My first time ever through CheaOair everything went smooth Until there was a problem with them not charging enough for my room.
So after 2 hours on hold and being transferred 3 times it was their mistake for not charging She said yes. Also I think its not possible to book internationalmflights with flights that depart within 24 hours so its not a last minute option. Hello, this is a travel blog, not Cheapoair. Never use CheapoAir ever again!!! Is it not true that you can cancel an airline ticket within 24 hours if made online with no penalty? Found inside — Page a travel agent instead of booking independently, I might have been warned about At the Darwin airport counter, after being told about the visa issue, If you purchased the trip protection insurance via CheapOair, you can cancel and request a refund within ten days of your insurance purchase.
They will be reported to the better business bureau. She followed her husband to Fairbanks, Alaska, when he left to mine for gold. In her refreshingly candid memoir, Fejes tells of her life on a remote outpost. Will never use cheapoair ever again.
Follow me on Twitter for updates and other airline and travel news. Hi , I also did the mistake of booking through cheapoair. I booked and within few hours there was a change in the plan so I tried to cancel and thought will book again later. If you find a lower price for an identical itinerary on select English-language OTAs for example Expedia, Orbitz, Priceline, or Travelocity within 24 hours of booking, CheapOair will refund you the difference or cancel your ticket for a full refund.
At the time of reservation a "pending charge" is placed on your account for the full amount. Changes to your booking can not be done through our website at this time. If you find a better price on a flight within 24 hours of booking CheapOAir will match it, with some conditions. After over three hours another agent was able to cancel and rebook my flight but this process also incurred additional cost as the agent seemed to be manipulating the cost to insure a higher ticket.
So I had to pay USD to cancel two tickets. They have no compassion for their customers who need to be somewhere on a certain day. All bookings are refundable within 24 hrs of booking for flights over 7 days from departure.
Tickets purchased 7 days hours or more before the scheduled departure date are eligible for free changes and cancellations within 24 hours of the flight purchase date. I will never, never, never use CheapOAir again. You must notify us of errors within 24 hours of receiving your itinerary.
I used Cheapoair for more than 10 years and got a bad experience recently. Might be very costly!!! At times the refund will post before the charge is processed or may not appear on your current statement. I faced the same situation but decided to not cancel. I thought there is a rule you can cancel any airline reservvation within 24 hours of booking online with no penalty. If I were to switcch the dates, and the price of the ticket was the same w According to the U.
Department of Transportation, you can cancel a non-refundable ticket and receive a full refund of any airfare booked. CheapoAir guarantees travelers the best and lowest prices on their tickets, provided a cheaper price becomes available within 24 hours of purchase.
If you find the same itinerary you booked with us at a lower price on our website, or another reputable U. Needless to say I tried to reach them on CHAT and they need all kinds of details including booking confirmation number personal contact info and I kept having to get the info from my email and then I would get kicked out of chat only to wait for awhile because the queue would revert back and there would be 10 or more customers waiting to get connected.
Our discount codes are live for September After talking to them this last time i am going to compose a letter of complaint against them and send to all the agencies that is connected to transportation licensing, they have to explain to me how it is legal. For pre-paid hotels, the description can appear as: For non-prepaid hotels, charges will appear from the Hotel directly, Most tickets issued through CheapOair will have the description of NY or New York.
For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow passengers to cancel their reservation and receive a full refund without a penalty for 24 hours, or Not nice to take advantage of stuck and frustrated passengers during the Coronavirus crisis.
As soon as I hit the pay bottom, I was given another day to travel and since I was busy at work, I decided to change my ticket the following day only to be told that I had to pay a dollar penalty fee which I paid.
I called them to cancel with in 5 hours of booking. Website, it happened to me today too happened exactly the same thing happened Lucia: its FINE your itinerary and the cost of your trip book it, with over options choose Longer than originally anticipated have booked Hotel columnist Christopher Elliott shares the smartest ways to travel this!
Travelers the best and lowest prices on their customer service reps, finally the cancellation fee anyway the description CheapOair. I tried using CheapOAir for overseas business travel. My company does not have a large travel budget and it seemed like a good option at the time.
However after the worldwide pandemic my flights were canceled for June of At present time, I still have not received a refund nor have been able to reschedule our flights for a later day despite having called almost weekly for the past year and a half.
I have spent 6 hours on hold today alone, I promise that is not an exaggeration. We had booked tickets for about 7 people with some of the travelers coming from another country. This was for April of and when the pandemic was declared travel was not possible and we had to cancel the tickets. CheapOair gave us credit for the tickets, but now they are required that the same 7 people can use only their portion of the credit.
The pandemic has disrupted travel across countries and the travelers from outside the US cannot come in now. The rest of the passengers would like to use up the credit, but CheapOair is refusing to allow this. That is correct and that has been an airline rule for years actually since Sept.
As a travel agency we have no say in what the airlines publish as their fare rules. Our apologies for any inconvenience. I would not recommend this company to make your travel purchases since I am going to deceive you. Their website is a scam since when you make your purchase they approve the payment of your card credit but you get a notice saying that your reservation was not made completely pending part of the process.
It seems to me that it is not a company that cannot be trusted reliable. Also its cancellation policies are ridiculous and are always against of the buyer. I had a very bad experience because this company website is a scam due to this. Buyers must beware! I had booked two international return tickets through cheapoair site in March Right after booking, I realized return trip date would take me over stipulated days; so called them right away.
After long wait, I was able to talk to a live customer service person. After that, when I checked; it did not reflect yet. So I waited till next day and then called again. After long wait, the new CSR said that since it was beyond 24 hrs, no further changes were allowed.
As date of travel neared; I called them yesterday that due to travel restrictions, they will not be able to travel and I had applied for their stay extensions. They mentioned I need to write to Air India my actual carrier to ask for refund instead of cheapoair.
They also provided me an incorrect number and email ID to get in touch with carrier. After the email bounced, I checked on Google and found correct contact details for Air India and am now following up with them instead. Everyone please pay attention to me. This company sold me a business class international ticket and sent me the confirmation email. I called them many many times, waiting on hold for hours and hours with no resolution.
They had no response. Very very dishonest company. If you need any prove reply to this and I will email you all the details. Customer does have a ticket that is exactly what she is showing. A segment of the flight the airline did not offer business class so she was booked in premium economy but that doesn't mean she has a fraud ticket, she was also advised during the call that BC was not available on all segments.
We are addressing her concern. I understand that the pandemic has been really hard on travel agencies, but my experience with this company has been a nightmare. The hidden "service fees" are so high that it offsets the value of their lower rates.
I've lost hundreds of dollars to them. So I would advise you to steer clear and use either a more friendly, transparent website or just work directly with the airlines. They looted my money and did not pay so far.
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